Refund policy
Returns & Refund Policy
At Croc Rock Charms, we take pride in providing high-quality products and excellent customer service. If you are not completely satisfied with your order, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in original condition
- In its original packaging
- Returned with proof of purchase
To request a return, please contact us at angiejudge@hotmail.com with your order number and reason for return.
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–7 working days.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with a photo and your order number.
We will offer a:
- Replacement, or
- Full refund
at no additional cost to you.
Custom & Bespoke Orders
Custom or bespoke items are non-refundable, unless faulty or incorrect, as they are made specifically to your requirements.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on items that have been used.
If you have any questions, please contact us:
Email: angiejudge@hotmail.com
Business Name: Croc Rock Charms
Location: United Kingdom